Riverstone Spa

Review By: Allan

The spa was the worst spa in Winnipeg. When we first arrived, we thought our massages were going to be in the actual spa, but instead we were whisked away to the 3rd floor to a converted hotel room. Not very romantic. Part of our package was champagne and truffles for $30. We got a sample bottle of champagne to fill one glass and a truffle box 1.5 inch square. What a deal! During the entire massage, we heard the ice machine, and kids running up and down the hallway. How is this relaxing As we got the massage the masseuse applied a little too much pressure around my shoulder blades, so I asked politely for her to ease the pressure. She then stopped all together and proceeded to a new muscle group. When we walked back to the desk to pay for the services we were shocked to see that we were forced to pay a 15% gratuity. I was going to tip the ladies myself, but this gratuity should be at the customers discretion. Finally we sat in the front to wait for our shoes to be brought back to us...after 10 minutes still nothing. So I had to finally speak up to the ladies at the front counter who had been chatting all this time to remind them of our shoes. After a long wait, one of the ladies finally brought them to us. After complaining to the manager about the poor service, she said she was going to refund some money back to our credit card. Still until this day we have not received any compensation. Just horrible.